Custom AI — RETAIL
AI Receptionist for Retail & eCommerce
Custom AI — engineered for retail and eCommerce operators. Not a bot that reads FAQ answers when the customer wants a refund status.
The abandoned checkout at 9pm is money on the floor. Velzyx recovers abandoned carts, handles order status, and manages returns — on Shopify, Square, Lightspeed, or Clover, around the clock.
Get scoped for retail →See how it works ↓Talk to engineering →
Where retail leaks revenue
Retail leaks through abandoned checkouts, unanswered product inquiries, and returns friction. Each is a small dollar amount; the volume adds up fast.
Abandoned checkout leakage
60-70% of eCom carts are abandoned. A recovery touchpoint is worth real dollars.
Order status volume
'Where is my order' volume is 30-40% of inbound. Untriaged, it eats CS time.
Returns friction
Poorly handled returns = customer lost. Well-handled returns = customer retained.
How Velzyx handles it
Velzyx is configured to your Shopify or POS data, shipping partners, returns policy, and product catalog. She recovers, resolves, and retains.
The math on missed customer service calls
Every unanswered order-recovery call is a chargeback filed instead of an issue solved. Support-line abandonment is where retention goes to die.
Rough math: 30 missed/wk × $180 avg recovery value × 52 weeks ≈ $281,000/yr in lost orders + returns.
Illustrative ranges based on operator-typical volumes. Your exact leakage depends on staffing pattern, hours of operation, and current callback discipline.
Velzyx vs. the alternatives
Four ways to answer the phone. Same seven dimensions. Velzyx is the only column that answers every one with a check mark.
| Capability | Velzyx | Generic AI receptionist | Hire a receptionist | Do nothing |
|---|---|---|---|---|
| Available 24/7 | ✓ | ✓ | ✗ | ✗ |
| Speaks 4 languages | ✓ | ✗ | rarely | ✗ |
| Writes to your PMS/CRM | ✓ | ✗ | manually | ✗ |
| Configurable to your practice | ✓ | ✗ | training | ✗ |
| Never quits, never sick | ✓ | ✓ | ✗ | ✗ |
| Instant deploy | ✓ | ✗ | 30-60 days | ✗ |
| Cost | Custom | $500-800/mo | $45k-70k/yr | ~$281k/yr lost |
Built to integrate with the tools you already run
Velzyx is engineered to sit on top of your existing eCommerce platform and POS. The systems your team logs into every morning stay in place — Velzyx writes to them.
Velzyx connects to your existing operator layer — no rip-and-replace.
What operators are saying
“Velzyx is in early access for retail and eCommerce operators — talk to us about a pilot deployment.”— Velzyx engineering · Retail pilot program
Frequently asked questions
Does Velzyx work with Shopify, Square, or Lightspeed?
Yes — plus Clover, BigCommerce, WooCommerce. Order lookup, RMA issuance, and cart status all land in your live platform.
Can Velzyx recover abandoned checkouts?
Yes. Cart abandonment triggers a call or text on the schedule you set with a soft-touch recovery script.
How does Velzyx handle order status?
She pulls the order and carrier tracking and gives an accurate answer without CS involvement.
Can Velzyx issue RMAs?
Yes. She walks the customer through returns, issues the RMA, and books pickup per your policy.
Does Velzyx answer product questions?
Yes. Stock, size, compatibility from your live catalog.
What about international orders?
Multi-currency and international shipping supported per your configuration.
Can Velzyx upsell during service calls?
Yes, if configured. Order-status calls can include a soft upsell to a complementary item.
What does it cost?
Custom-built per store. Solo eCom vs multi-store retail are different scopes. Talk to engineering.
Real call types Velzyx handles for retail operators
These are the specific inbound patterns Velzyx handles today. Each has its own script, its own routing logic, and its own write path into your operator layer.
Abandoned checkout recovery loop
Velzyx calls or texts abandoned carts within your policy window with a soft-touch recovery script.
Order status loop
Velzyx pulls the order, checks carrier tracking, and gives an accurate answer without CS involvement.
Returns loop
Velzyx walks the customer through the returns process, issues the RMA, and books the pickup if applicable.
Product inquiry loop
Velzyx answers stock, size, compatibility questions from your live catalog.
What retail operators worry about
Every operator we talk to has a version of the same three questions. Here is how we answer them.
Will callers know it is AI?
They can tell within a sentence or two if they listen closely, and Velzyx is honest about it if asked directly. In practice, callers vastly prefer her to voicemail, long holds, or an answering-service handoff — especially when they have a real problem to solve.
What happens when Velzyx does not know?
Every deployment has an escalation rule. Anything outside her configured scope routes to a human on your team — text, warm transfer, or callback per your workflow. Velzyx does not guess.
Can we change the script mid-flight?
Yes. The operator dashboard is where your team lives day-to-day: review transcripts, adjust prompts, add new intents, tune tone. You own the configuration; Velzyx engineering supports the changes.
How you measure Velzyx in production
Every deployment ships with the operator dashboard, where your team lives after go-live. This is not a black box — you see every call, every transcript, every booked appointment, every escalation. The dashboard shows the metrics that matter for a retail operator: call volume by hour, capture rate versus voicemail, appointment-write success, dispatch or routing accuracy, and revenue attributable to Velzyx on a rolling basis.
The observability layer means adjustments happen fast. If Velzyx is misrouting a specific inbound pattern, you flag it in the dashboard and the script updates the same day. If she is booking into the wrong service duration, you correct it. The system is designed for the operator to own the configuration — the dashboard is where that ownership lives.
Beyond dashboards, every Velzyx deployment includes structured weekly reports: what she handled, what she escalated, what patterns are worth attention, and where the next configuration change should land. Velzyx engineering stays on retainer for the life of the deployment, but the operator holds the pen on the day-to-day.
Why retail operators end up here
Every retail operator who lands on this page arrives with a version of the same story: too many calls, not enough hands, real revenue leaving through the phone every night and every weekend. The generic-AI category has failed to solve the problem because the generic-AI category treats every operator like the same operator. A templated bot that answers the same seven questions the same way for a solo shop and a multi-location operation is not a solution — it is a demo that goes unused within thirty days.
The Velzyx approach is different. Velzyx is engineered per operator. Your intake script, your fee schedule, your provider or crew roster, your after-hours rules, your operator-layer integration — all of it lives in the configuration. That is why deployments stick in production. That is why the operators we work with are still using Velzyx a year in, running her against the exact loops that used to fall through the cracks.
The path to production is straightforward: scope the loops with our engineering team, configure Velzyx to your operator layer, run the staged rollout, take the full volume. The 90-day pilot is where operators typically see the ROI numbers materialize. From there, the deployment compounds — new intents get added, new call types get automated, and Velzyx absorbs more of the front-desk workload every quarter.
Get scoped for retail in 90 seconds
Pick your voice, wire the calendar, tune the intake script. We ship the deployment — you own the configuration and the calls.
More industries Velzyx serves: Hospitality · Beauty · Automotive · Photography. See the full industry list or read what we build.