🛍️ AI for Retail & eCommerce

Answer every call, save every sale.

Customers call when something is wrong or they're about to buy. Aria answers product and order questions, handles returns, and routes high-value sales calls — while automating payment, refund, and status messages.

Book a Demo → See the Solution

Order SupportProduct FAQReturns HandlingVIP RoutingPayment AutomationStatus Updates

The Problem

Your retail business front desk is leaking revenue.

Abandoned Purchases

Customers with pre-purchase questions can't get quick answers. They leave and buy from the competitor who responds.

Repetitive Support Calls

Staff overwhelmed by "where's my order?" and return requests that could be automated.

High-Value Leads Lost

Wholesale, VIP, or bulk inquiries get lost in the general inbox or voicemail.

Manual Status Updates

Constant calls about order status, refunds, and delivery — each one taking staff time.

The Solution

Meet Aria: your AI receptionist that makes you money.

📞

Call & Message Answering

Handles product questions, order inquiries, and store information across phone, text, and chat.

📦

Order Status & Returns

Automated order status lookups and returns workflows based on your policies.

🎯

VIP & Wholesale Routing

Identifies and escalates high-value customers, wholesale inquiries, and complex orders to the right person.

💳

Payment & Refund Automation

Automated payment confirmations, refund status updates, and reorder reminders.

❓

Product FAQ

Answers common questions about sizing, availability, shipping times, return policies, and store hours.

📱

Proactive Notifications

Shipping updates, delivery confirmations, and restock alerts sent automatically via SMS.

Impact

What this means for your bottom line.

25%

More saved sales

60%

Fewer routine support calls

24/7

Customer support

3×

Faster response time

Live Demo

See Aria in action for your retail business.

Haven Home Goods

● Online

Hi! Welcome to Haven Home Goods. I can help with product questions, order status, returns, or anything else. What can I help with?

I ordered a dining table 2 weeks ago and haven't received a shipping update

I'd be happy to look into that. Can you provide your order number or the email address you used to place the order?

Order #HHG-4821

I found your order. Your Walnut Dining Table is currently in transit and scheduled for delivery this Thursday between 10 AM and 2 PM. You'll receive a text with tracking details tomorrow. Is there anything else I can help with?

What your customers see

Customers interact with Aria through your website chat, phone, or SMS. Every interaction is branded to your business. Every booking flows into your calendar and CRM.

✓

Not a chatbot — a complete front office platform

✓

Not generic AI — purpose-built for retail business

✓

Not an add-on — a front office operating system

✓

24/7 coverage — never misses a call, chat, or text

The Difference

Monday morning. Two realities.

Without Aria

10:00 AMCustomer wants to know if item is in stock. Can't reach anyone. Buys elsewhere.

11:00 AM8 "where's my order?" calls. 40 min of staff time looking up tracking.

1:00 PMWholesale inquiry sits in general inbox. Missed for 3 days.

3:00 PMReturn request requires 3 emails. Customer frustrated. Leaves bad review.

7:00 PMCustomer has a question before buying. Store closed. Sale lost.

With Aria

10:00 AMAria checks stock and answers. Customer adds to cart and completes purchase.

11:00 AMAria handles all tracking lookups. Staff focuses on fulfillment.

1:00 PMAria identifies wholesale inquiry and routes to sales manager immediately.

3:00 PMAria processes return request in 60 seconds. Label sent by email.

7:00 PMAria answers product question via chat. Customer buys on the spot.

How It Works

Live in days, not months.

Discovery Call

30 minutes. We learn your retail business — services, hours, policies, and how you talk to customers.

Configuration

We build your custom AI with your branding, personality, and retail business-specific expertise.

Integration

One line of code on your website. Webhook to your CRM. Automated confirmations to your team.

Launch & Optimize

Aria goes live. We monitor performance, refine responses, and add capabilities as your business evolves.

FAQ

Retail & eCommerce FAQs about AI receptionists

Yes — Aria integrates with your order management system to provide real-time status, tracking, and delivery updates.

Aria follows your return policy to process requests, generate return labels, and update customers on refund status.

Yes — Aria identifies high-value inquiries based on your criteria and routes them to the appropriate team member.

E-commerce stores, brick-and-mortar retailers, DTC brands, and omnichannel businesses all use Aria.

Ready to transform your retail business?

Book a 20-minute demo and see exactly how Aria works for your retail business.

Book a Demo →