Custom AI — HOME SERVICES
AI Receptionist for HVAC, Plumbing & Electrical
Custom AI — engineered for HVAC, plumbing, and electrical operators. Not a templated SaaS plan.
In home services, first-call wins. The homeowner with a leaking water heater is calling three companies in twenty minutes. Aria picks up before voicemail does — triages the urgency, books the dispatch, and gets the truck rolling while your competitors are still on hold.
How It Works
Five things happen on every inbound call to Aria — without your team picking up the phone.
First-call wins. Voicemail loses.
Homeowners with broken AC, no hot water, or a tripped main breaker do not leave voicemails. They hang up and dial the next company. The companies that answer the most calls live with the most trucks rolling. Aria is your front desk on the phone — first point of contact for every inbound call. Every call gets structured triage that gets jobs on the board.
Emergency calls hit voicemail
It's Saturday at 7pm. The pipe burst. Your dispatcher's phone goes to voicemail. The homeowner calls the next company on the search results. You just lost a $1,200 emergency call.
Triage is inconsistent
A no-AC call in July is not the same as a thermostat replacement. A clogged toilet is not the same as a sewer backup. Inconsistent triage means trucks rolling on the wrong jobs at the wrong priority.
Quote follow-up never happens
Your tech wrote up a $4,500 estimate three days ago. Did anyone call the homeowner back? Quote-to-close ratios collapse when nobody owns the follow-up.
Dispatch routing wastes drive time
Booking a Mission Viejo job onto a tech already working in Long Beach burns two hours of windshield time and one frustrated customer. Routing needs to match service area and tech specialty.
Front-desk gaps cost you booked work
Paying a human answering service to half-do intake is expensive, and the messages are usually thin. Real triage requires real conversation — not "please call us back Monday."
How Aria covers each gap
Aria is configured for your service trades, your dispatch zones, your on-call rotation, and your quote-follow-up cadence. It is a voice agent built for the way home services shops actually run.
24/7 front desk on your existing line
Aria is your front desk on the phone — first point of contact for every inbound call. Not overflow. Not after-hours-only. Every call gets a real conversation, real triage, and a real booking. Your on-call tech gets paged only when the job warrants it.
Emergency vs. routine triage
Aria asks the right questions for each trade — water shutoff status for plumbing, presence of gas smell for HVAC, sparking outlets for electrical — and books accordingly. Emergencies get on tonight's schedule. Routine work gets the next-available slot.
Service-area-aware dispatch
Aria knows your zones, which techs cover what, and which trucks have the right inventory. Bookings land on the right schedule with the right drive-time profile.
Outbound quote follow-up
Aria calls back homeowners with open estimates — three days, seven days, fourteen days out — and either books the job, captures objections, or routes the lead back to your sales tech with context. Quote-to-close lifts when somebody is actually calling.
Maintenance plan management
Aria handles plan member calls with priority routing, schedules seasonal tune-ups, and runs outbound enrollment for one-time customers who haven't joined yet.
Field service software integration
Aria writes to your dispatch software so jobs land on the schedule board, with customer record, service history, and intake notes attached. Your dispatcher opens a job already populated.
Real call types Aria handles
Illustrative — your version is configured for your trades, zones, and dispatch rules.
"My water heater is leaking and there's water everywhere"
Aria asks if the water is shut off, how much water has escaped, where the leak is, and how old the unit is. It dispatches an emergency tech if the leak is active, books a same-day if shut-off has contained it, and texts the homeowner shut-off instructions if needed in the meantime.
Aria: First, is the water still flowing? Have you been able to shut off the supply valve?
Caller: I think I turned it off. There's a valve on top of the tank.
Aria: Good. Is the leak slowing now? I'm getting a tech out to you — we have one in your area.
"My AC is blowing warm air and it's 102 outside"
Aria captures system age, last service date, what the thermostat shows, and whether the outdoor unit is running. It books a diagnostic at your same-day emergency rate, confirms the address is in zone, and assigns to the closest available tech.
"Half my house lost power and the breaker won't reset"
Aria asks about sparks, burning smell, or visible damage — and if any are present, advises the homeowner to leave the panel alone and dispatches an emergency electrician. Without those signs, it books the next-available diagnostic visit.
Outbound: "Hi Mr. Garcia, this is Aria calling from Westside HVAC"
Aria calls back homeowners with open estimates seven days after the visit. It references the specific system or job quoted, offers two install windows, and handles common objections — financing options, timing, second opinions — by routing back to your sales tech when appropriate.
"I'm a plan member and need my fall HVAC tune-up"
Aria recognizes the maintenance plan customer, surfaces the next tune-up due, offers prioritized scheduling, and books to the maintenance tech's calendar. Plan members don't compete with new-job calls for slots.
Built for home services shops
Built for the trades
Aria knows what a flame sensor is, what a P-trap is, and what a GFCI is. Triage questions are written by people who understand the trade — not generic call-center scripts.
Custom-built per shop
Aria is configured to your trades, your service zones, your on-call rotation, and your quote-follow-up policy. Pricing is tailored to call volume and integrations.
Your dispatchers stay in control
Aria captures, triages, and books — your dispatchers still own the schedule. Every booking is reviewable and adjustable before the truck rolls.
Figures above are illustrative ranges based on typical Aria deployments. Results vary by shop size, trade mix, and existing dispatch maturity.
Frequently asked questions
Does Aria replace my front-desk dispatcher?
Aria is your front desk. Every inbound call hits Aria first — not overflow, not after-hours-only. Aria runs structured intake on every call, qualifies the job, captures address and equipment, and schedules the truck. Your dispatcher stays focused on running the board and the trucks instead of taking phone calls. Other AI products are pitched as "overflow only" because their systems can't reliably handle the full call load. Aria can.
Can Aria handle multiple trades — HVAC, plumbing, electrical?
Yes. Aria is configured per shop. If you run HVAC and plumbing under one roof, Aria handles intake for both, asks trade-appropriate questions, and books to the right tech panel.
Which field service software does Aria work with?
Aria integrates with the major field service management platforms via their supported integrations. Compatibility with your specific FSM is confirmed at deployment scoping.
What about real emergencies — gas leaks, electrical fires?
Aria's first response for true life-safety emergencies is to direct the caller to evacuate and call 911 or the gas utility's emergency line. We do not have Aria book a tech for an active fire. Specific protocols are configured per shop.
Will Aria collect deposits?
Aria can communicate deposit expectations for larger jobs and route the customer to secure payment processing using your existing payment processor. We do not handle funds — payment flows through your existing system.
How long does setup take?
Most shops are live within two to four weeks. Time depends on number of trades, complexity of dispatch zones, and FSM integration scope.
What does Aria cost for a home services shop?
Aria is custom-built per shop. Pricing reflects call volume, number of trades, integration scope, and outbound follow-up volume. We quote after a discovery call — no public price list because no two shops are identical.
What Aria does — and doesn't — do for home services
We are explicit about scope so customers, dispatchers, and techs all know what to expect.
What Aria does
Answers calls 24/7. Runs your emergency triage protocol. Books dispatches to the right tech panel in the right zone. Schedules maintenance and tune-ups. Handles plan-member priority routing. Places outbound quote follow-ups. Communicates deposit and payment expectations. Writes to your FSM software so jobs land on the schedule.
What Aria does not do
Diagnose a system over the phone. Quote firm prices for unknown jobs. Decide whether an emergency is life-safety (it points to 911 or the utility line for those). Authorize warranty work without your service manager. Process payments outside your existing payment processor. Override a dispatcher's schedule decision.
Aria handles the structured intake work that ties up your dispatchers. Pricing, diagnosis, and judgment calls stay with the people in your trucks and at your service counter.
How a typical home-services deployment works
Most shops go live within two to four weeks.
Engagement intake
The operation gets read end-to-end: trades, service zones, tech panels, on-call rotation, emergency thresholds, current pain points.
What gets delivered
Aria configured to your triage flows for each trade, your service-area logic, and your FSM integration. You review every script.
Production deployment
Aria starts on a defined call slice, then graduates to handling the full front desk.
Live operation
Once initial coverage is clean, Aria handles primary answering. You see every call logged with disposition.
Ongoing tuning
Trades evolve. Aria is updated as you add new services, expand zones, or hire new techs.
Reporting
You see calls answered, jobs booked, emergencies escalated, and quote follow-ups closed.
Contact
Every emergency call is revenue
See exactly how Aria would handle your shop's calls — with your trades, your zones, and your dispatch rules. The first conversation is on us.