Custom AI — REAL ESTATE
AI Receptionist for Real Estate Brokerages
Custom AI — engineered for residential real estate brokerages. Not a templated SaaS plan.
Every showing inquiry matters. Buyers and sellers call between Zillow searches, at lunch, after their kid's bedtime, on weekends. Aria answers — captures the property, routes buyer vs. seller intent, schedules showings, and hands warm leads to the right agent before a competing brokerage calls back.
How It Works
Five things happen on every inbound call to Aria — without your team picking up the phone.
Every showing inquiry is a lead
Real estate runs on response time. A buyer who calls about a listing at 7:48pm wants to hear back tonight — not tomorrow morning. A seller asking about a market evaluation is comparing brokerages in real time. Aria turns every inbound call into a captured lead with property context, intent classification, and a scheduled next step.
Sign calls go to voicemail
Drive-by buyers calling the number on the yard sign at 9pm are buying-intent leads. Voicemail kills the moment — they call the next agent on the next sign tomorrow.
Showing requests slip through the cracks
"Can I see 4423 Maple Drive this weekend?" gets lost in a packed agent inbox. By the time someone calls back, the buyer has toured three other homes.
Buyer vs. seller routing is manual
A seller asking for a CMA and a buyer asking about financing should not get the same scripted response. Without routing, leads get pushed to whichever agent picks up first.
Open house follow-up dies
Sunday's open house produced fourteen sign-ins. Who's calling each one this week? In most brokerages, the answer is "the agent who has time" — which means most of them never get called.
Your website doesn't match the brand
If you're closing $4M and $8M properties on a generic agent template, the website is leaking trust. Luxury buyers research the brand before they call.
How Velzyx covers each gap
Velzyx pairs two products for real estate: Aria for front-office calls and AgentCentric for the website that catches them. The combination turns inbound interest into tracked leads instead of lost messages.
24/7 front desk on your office and sign lines
Aria is your front desk on the phone — first point of contact for every inbound call. Not overflow. Not after-hours-only. Every call to your office number or sign line is answered around the clock. Buyers get property details, agents get a captured lead with intent classification.
Property-aware conversations
Aria knows your active listings, references property addresses, pulls list price and bedrooms/baths, and answers basic property questions before booking a showing or routing to the listing agent.
Buyer vs. seller routing
Aria identifies caller intent within the first 30 seconds — buyer with a property in mind, buyer looking generally, seller exploring a listing, FSBO inquiring about representation — and routes to the right agent calendar or queue.
Showing scheduling
Aria captures the property, the buyer's timing, financing readiness (pre-approved, cash, exploring), and books a showing — directly into the listing agent's calendar or queued for confirmation based on your rules.
Open house and post-event follow-up
Aria can run outbound calls to open house sign-ins, capture feedback on the property, surface interested buyers to the listing agent, and book second showings — turning Sunday's sign-in sheet into Monday's pipeline.
A website that matches the price point
AgentCentric — a Velzyx portfolio system — delivers a property-first, agent-branded site engineered to read at the tier you sell in. The site Aria refers callers to should be the site that closes them.
Two products, one stack
For brokerages and luxury agents, we recommend running Aria and AgentCentric together.
The front desk for your brokerage on the phone — first point of contact for every sign call, office call, and inbound inquiry, around the clock. Routes buyer/seller intent. Books showings. Captures every lead. Learn about Aria →
A property-first website built for serious agents. Engagement scoped per client. The site Aria points callers to. Learn about AgentCentric →
Real call types Aria handles
Illustrative — your version is configured to your listings, agent roster, and routing rules.
"I'm parked in front of 4423 Maple Drive — can I get inside?"
Aria confirms the property, references list price and basics, asks if the caller is working with an agent, captures contact info and financing readiness, and either schedules a showing or — if the listing agent allows direct connect — pages the agent immediately.
Aria: I have 4423 Maple, $1.85 million, 4 bed 3 bath, recently renovated. Are you currently working with an agent?
Caller: No, I just saw the sign and I love the street.
Aria: Understood. The listing agent is Sara Chen. I can have her call you back within 15 minutes, or schedule a showing for tomorrow.
"I'm thinking about selling and want a market evaluation"
Aria captures address, condition, motivation (timing, downsizing, relocation), and any prior listing history, then routes to your listing agent panel — or to the agent who owns that neighborhood — with a structured summary so the call-back is informed.
"I'd love to see 3 properties this Saturday"
Aria asks for each property, checks listing-side availability, confirms whether the buyer is pre-approved, and books either a buyer's-agent showing tour or hands off to the buyer's chosen agent's calendar.
Outbound: "Hi Mr. Lee, this is Aria from Coastline Realty"
Aria calls Sunday's open house sign-ins on Monday morning. References the specific property they toured, asks for feedback, gauges interest level, offers to book a second showing, and routes the warmest leads to the listing agent.
"I'm trying to sell my house myself but I have questions"
Aria handles the FSBO conversation respectfully, captures the address and asking price, asks about timing and motivation, and routes to the agent on your team who specializes in FSBO conversion — with a structured summary ready for the call-back.
Built for brokerages
Two products that fit together
Aria captures the call. AgentCentric is the site she refers buyers to. Both are built by the same company — they're designed to work as one stack.
Custom-built per brokerage
Aria is configured for your agent roster, listing pipeline, showing protocols, and routing rules. Pricing reflects call volume and integration scope.
Your agents stay in control
Aria handles intake and capture. Every meaningful conversation — showing, negotiation, listing presentation — still belongs to your agents. No exceptions.
Aria and AgentCentric deployments are both custom per brokerage. Engagement scoped per client. Lead capture results vary by brokerage size and current intake process.
Frequently asked questions
Can Aria handle sign calls for individual agents — not just the brokerage line?
Yes. Aria can be configured per-agent or per-listing, so each agent's sign number routes to Aria with their listings, their preferences, and their calendar. We work with both brokerage-wide and agent-specific deployments.
How does Aria know about my current listings?
Aria integrates with your MLS feed or CRM listing data so she always knows what's active, pending, or sold. We confirm integration scope at deployment scoping.
What's the difference between Aria and AgentCentric?
Aria is the voice agent that answers your phone. AgentCentric is the luxury real estate website Aria refers callers to. They're separate products, often deployed together. Both are configured per brokerage; engagement is scoped per client.
Will Aria negotiate with buyers?
No. Aria captures intent, books showings, and routes leads. Negotiation, listing presentations, and contract discussions stay with your agents. We do not configure Aria to represent your brokerage in any negotiation context.
Which CRMs does Aria work with?
Aria connects to the major real estate CRMs via their supported integration APIs. Compatibility with your specific CRM is confirmed at deployment scoping.
What about TCPA and outbound calling rules?
Aria's outbound calling — open house follow-up, past-client outreach — is configured against your contact consent records. We will not place outbound calls to numbers that haven't given appropriate consent, and we work with your compliance posture from the start.
What does Aria cost for a brokerage?
Aria is custom-built per brokerage. Scope reflects agent count, listing volume, integration scope, and outbound calling needs. We share an engineering quote after a discovery conversation. AgentCentric is a separate Velzyx portfolio system, also configured per client.
What Aria does — and doesn't — do for brokerages
In real estate, a confused voice agent can damage a brand instantly. We're explicit about boundaries.
What Aria does
Answers sign calls and office lines. References active listings by address and basics. Classifies buyer vs. seller intent. Captures financing readiness. Books showings to listing-agent calendars. Schedules listing presentations. Runs open house follow-up. Routes warm leads with structured context. Tracks past-client outreach against your consent records.
What Aria does not do
Negotiate offers. Discuss representation terms. Quote commission structures. Make claims about a property beyond what's in the listing. Predict market movement. Conduct CMAs. Pre-qualify buyers financially. Speak for the listing agent on price flexibility. Override a buyer's chosen agent.
Aria catches the lead and books the next step. Showings, negotiation, listing presentations, and contract discussions stay with your licensed agents. That's the deal — and it's the right deal.
How a typical brokerage deployment works
Most brokerages go live within three to five weeks. AgentCentric websites are typically built in parallel.
Engagement intake
The operation gets read end-to-end: agent roster, listing pipeline, sign-call routing, CRM, brand voice.
What gets delivered
Aria configured to listing data, buyer/seller routing, calendar integration, and TCPA-aware outbound logic. AgentCentric site ships alongside.
Production deployment
Aria starts on a defined call slice — sign calls, one team, or one office — then graduates to handling the full front desk.
Live operation
Once initial coverage is clean, Aria handles primary intake. Your agents see captured leads with full context in your CRM.
Ongoing tuning
Listings change daily. Aria's listing knowledge is kept current via MLS or CRM sync.
Reporting
You see calls captured, showings booked, listing leads, and follow-up conversion — by agent and listing.
Contact
Stop losing leads to voicemail
See exactly how Aria and AgentCentric would work together for your brokerage — with your listings, your agents, and your routing rules. The first conversation is on us.