๐Ÿจ AI for Hospitality & Tourism

More bookings, fewer phone calls.

Guests want answers and bookings now, not later. Aria handles reservation calls, common questions, upgrades, and payment collection โ€” so you increase occupancy and bookings without adding staff.

Reservation HandlingFAQ AutomationUpsell LogicPayment CollectionMulti-LanguageDirect Booking
The Problem

Your hospitality business front desk is leaking revenue.

Lost Reservation Calls

Guests hang up if they can't get quick answers or bookings. Every missed call is a lost reservation.

Repetitive FAQ Calls

Staff spend hours answering the same questions โ€” check-in time, parking, pet policy, cancellation terms.

Missed Upsell Opportunities

Room upgrades, late checkout, tours, and add-on experiences get missed in the rush.

OTA Dependency

Heavy reliance on online travel agencies means high commission fees eating into margins.

The Solution

Meet Aria: your AI receptionist that makes you money.

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24/7 Reservation Handling

Aria answers calls and messages about availability, rates, and booking โ€” across time zones and languages.

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Upsell Automation

Offers room upgrades, late checkout, tours, and experiences at the right moment in the booking flow.

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FAQ Automation

Check-in/out times, parking, amenities, cancellation policies โ€” answered instantly without staff involvement.

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Payment & Deposits

Secure booking confirmations with deposit collection and automated balance reminders before arrival.

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Pre-Arrival Communication

Automated welcome messages, directions, check-in instructions, and special request handling.

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Post-Stay Reviews

Automated review requests sent after checkout to build your TripAdvisor and Google ratings.

Impact

What this means for your bottom line.

25%
More direct bookings
15%
Higher average booking value
60%
Fewer routine FAQ calls
24/7
Guest support
Live Demo

See Aria in action for your hospitality business.

A
The Beacon Inn
โ— Online
Welcome to The Beacon Inn! I can help with reservations, room availability, or answer any questions about your stay. How can I help?
Do you have an ocean view room available next weekend?
Let me check โ€” yes! We have an Ocean View King available Friday through Sunday at $289/night. We also have a Premium Suite with a private balcony at $389/night. Would you like to reserve either one?
The Ocean View King sounds great. Can I get late checkout?
The Ocean View King is a wonderful choice. Late checkout until 1 PM is available for $40. I'll add that. To confirm your reservation, I'll need your name and a card for the deposit. Shall I send you a secure booking link?

What your customers see

Customers interact with Aria through your website chat, phone, or SMS. Every interaction is branded to your business. Every booking flows into your calendar and CRM.

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Not a chatbot โ€” a complete front office platform

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Not generic AI โ€” purpose-built for hospitality business

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Not an add-on โ€” a front office operating system

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24/7 coverage โ€” never misses a call, chat, or text

The Difference

Monday morning. Two realities.

Without Aria

8:00 AMGuest calls from different time zone. No one at desk yet. Lost booking.
10:00 AM5 calls asking about check-in time and parking. 30 min gone.
1:00 PMCaller wants to book but needs info first. Hold time too long. Books on Expedia.
4:00 PMNo one offered the premium suite upgrade. Missed $100/night upsell.
9:00 PMInternational guest calls. No one available. Books a different hotel.

With Aria

8:00 AMAria answers instantly. Books a 3-night reservation with breakfast add-on.
10:00 AMFAQ calls handled by Aria. Staff focuses on current guests.
1:00 PMAria answers questions, offers suite upgrade, and books directly. No OTA fees.
4:00 PMAria offers premium suite and late checkout. 40% accept the upgrade.
9:00 PMAria handles international call in their language. Booking confirmed.
How It Works

Live in days, not months.

01

Discovery Call

30 minutes. We learn your hospitality business โ€” services, hours, policies, and how you talk to customers.

02

Configuration

We build your custom AI with your branding, personality, and hospitality business-specific expertise.

03

Integration

One line of code on your website. Webhook to your CRM. Automated confirmations to your team.

04

Launch & Optimize

Aria goes live. We monitor performance, refine responses, and add capabilities as your business evolves.

FAQ

Hospitality & Tourism FAQs about AI receptionists

Aria can be configured with your rate structure and availability rules, or integrate with your booking engine via API for real-time data.
Aria captures group requirements and escalates to your reservations team with all details. Simple bookings are handled end-to-end.
Yes โ€” Aria supports major languages and can be configured for your primary guest demographics.
By handling direct booking calls and website inquiries 24/7, Aria converts more guests to direct bookings โ€” saving you commission fees.

Ready to transform your hospitality business?

Book a 20-minute demo and see exactly how Aria works for your hospitality business.

Book a Demo โ†’