Custom AI — HOSPITALITY
AI Receptionist for Hotels & Vacation Rentals
Custom AI — engineered for hotels, B&Bs, and vacation rentals. Not a bot that quotes a room rate without checking the current availability.
The direct-booking call is worth 15-20% more than the OTA-booking call. If nobody answers, they book on OTA and you pay the commission. Velzyx takes reservations, handles guest requests, and manages OTA workflow — on Cloudbeds, Mews, or RoomRaccoon.
Get scoped for hospitality →See how it works ↓Talk to engineering →
Where hospitality revenue leaks
Direct bookings margin better than OTA bookings by a significant chunk. Every missed direct call is either an OTA commission paid or a booking walked to a competitor.
Direct-booking calls missed
Direct is 15-20% higher margin than OTA. Missing the call means OTA commission or lost booking.
Guest request friction
Front desk cannot answer, take housekeeping requests, and handle inbound simultaneously.
Cancellation and modification volume
Reservation changes eat FD time; each is a small task but they add up.
How Velzyx handles it
Velzyx is configured to your live rate calendar, room types, guest policy, and OTA parity. She sells the direct booking every time.
The math on missed direct bookings
Every direct-booking call your front desk misses becomes an OTA reservation with 15-25% commission attached. Answering every ring is the highest-margin call center your property runs.
Rough math: 20 missed/wk × $450 avg booking × 52 weeks ≈ $468,000/yr in ceded OTA commissions.
Illustrative ranges based on operator-typical volumes. Your exact leakage depends on staffing pattern, hours of operation, and current callback discipline.
Velzyx vs. the alternatives
Four ways to answer the phone. Same seven dimensions. Velzyx is the only column that answers every one with a check mark.
| Capability | Velzyx | Generic AI receptionist | Hire a receptionist | Do nothing |
|---|---|---|---|---|
| Available 24/7 | ✓ | ✓ | ✗ | ✗ |
| Speaks 4 languages | ✓ | ✗ | rarely | ✗ |
| Writes to your PMS/CRM | ✓ | ✗ | manually | ✗ |
| Configurable to your practice | ✓ | ✗ | training | ✗ |
| Never quits, never sick | ✓ | ✓ | ✗ | ✗ |
| Instant deploy | ✓ | ✗ | 30-60 days | ✗ |
| Cost | Custom | $500-800/mo | $45k-70k/yr | ~$468k/yr lost |
Built to integrate with the tools you already run
Velzyx is engineered to sit on top of your existing property management system (PMS). The systems your team logs into every morning stay in place — Velzyx writes to them.
Velzyx connects to your existing operator layer — no rip-and-replace.
What operators are saying
“Velzyx is in early access for hotels and vacation rentals — talk to us about a pilot deployment for direct-booking capture.”— Velzyx engineering · Hospitality pilot program
Frequently asked questions
Does Velzyx work with Cloudbeds, Mews, or RoomRaccoon?
Yes — plus OpenKey, ThinkReservations, Guesty. Reservation write, guest note, and rate check all land in your live PMS.
Can Velzyx quote live rates?
Yes. She reads your PMS availability and rate calendar in real time and quotes the direct-book rate accurately.
How does Velzyx handle direct-vs-OTA?
Velzyx always sells the direct booking — better rate, better guest, no commission. She frames the value the way your top reservationist does.
Can Velzyx handle guest requests?
Yes. Housekeeping, luggage, restaurant recs, and front-desk-callable items get captured and routed to the right team.
How does Velzyx handle cancellations and modifications?
Per your policy. Deposit and refund logic applied consistently.
Does Velzyx run pre-arrival calls?
Yes. Day-before outbound with check-in details, parking, dinner recs — sets guest expectations and captures upsell (dinner reservation, spa).
What about multi-property groups?
Yes. Multi-property routing supported per your brand configuration.
What does it cost?
Custom-built per property. Single B&B vs multi-property group are different scopes. Talk to engineering.
Real call types Velzyx handles for hospitality operators
These are the specific inbound patterns Velzyx handles today. Each has its own script, its own routing logic, and its own write path into your operator layer.
Direct booking loop
Velzyx checks live availability, quotes the direct-book rate (which beats OTA net of commission), and books directly.
Guest request loop
Housekeeping, luggage, restaurant recs, front-desk-callable items — Velzyx captures and routes.
Cancellation and modification loop
Reservation changes handled per your policy, deposit/refund logic applied.
Pre-arrival loop
Guests get outbound pre-arrival call day-before with check-in details, parking, dinner recs.
What hospitality operators worry about
Every operator we talk to has a version of the same three questions. Here is how we answer them.
Will callers know it is AI?
They can tell within a sentence or two if they listen closely, and Velzyx is honest about it if asked directly. In practice, callers vastly prefer her to voicemail, long holds, or an answering-service handoff — especially when they have a real problem to solve.
What happens when Velzyx does not know?
Every deployment has an escalation rule. Anything outside her configured scope routes to a human on your team — text, warm transfer, or callback per your workflow. Velzyx does not guess.
Can we change the script mid-flight?
Yes. The operator dashboard is where your team lives day-to-day: review transcripts, adjust prompts, add new intents, tune tone. You own the configuration; Velzyx engineering supports the changes.
How you measure Velzyx in production
Every deployment ships with the operator dashboard, where your team lives after go-live. This is not a black box — you see every call, every transcript, every booked appointment, every escalation. The dashboard shows the metrics that matter for a hospitality operator: call volume by hour, capture rate versus voicemail, appointment-write success, dispatch or routing accuracy, and revenue attributable to Velzyx on a rolling basis.
The observability layer means adjustments happen fast. If Velzyx is misrouting a specific inbound pattern, you flag it in the dashboard and the script updates the same day. If she is booking into the wrong service duration, you correct it. The system is designed for the operator to own the configuration — the dashboard is where that ownership lives.
Beyond dashboards, every Velzyx deployment includes structured weekly reports: what she handled, what she escalated, what patterns are worth attention, and where the next configuration change should land. Velzyx engineering stays on retainer for the life of the deployment, but the operator holds the pen on the day-to-day.
Why hospitality operators end up here
Every hospitality operator who lands on this page arrives with a version of the same story: too many calls, not enough hands, real revenue leaving through the phone every night and every weekend. The generic-AI category has failed to solve the problem because the generic-AI category treats every operator like the same operator. A templated bot that answers the same seven questions the same way for a solo shop and a multi-location operation is not a solution — it is a demo that goes unused within thirty days.
The Velzyx approach is different. Velzyx is engineered per operator. Your intake script, your fee schedule, your provider or crew roster, your after-hours rules, your operator-layer integration — all of it lives in the configuration. That is why deployments stick in production. That is why the operators we work with are still using Velzyx a year in, running her against the exact loops that used to fall through the cracks.
The path to production is straightforward: scope the loops with our engineering team, configure Velzyx to your operator layer, run the staged rollout, take the full volume. The 90-day pilot is where operators typically see the ROI numbers materialize. From there, the deployment compounds — new intents get added, new call types get automated, and Velzyx absorbs more of the front-desk workload every quarter.
Get scoped for hospitality in 90 seconds
Pick your voice, wire the calendar, tune the intake script. We ship the deployment — you own the configuration and the calls.
More industries Velzyx serves: Retail · Beauty · Transportation · Fitness. See the full industry list or read what we build.