Custom AI — HOSPITALITY
AI Receptionist for Hotels & Hospitality
Custom AI — engineered for hotels and hospitality operators. Not a templated SaaS plan.
Reservations don't keep business hours, and the guest in the lobby deserves your full attention. Aria captures inbound bookings, handles room availability questions, takes concierge requests, and speaks to guests in their language — around the clock.
How Aria handles a call.
Five things happen on every inbound call — without your team picking up the phone.
Two guests, one phone, and a line forming at the elevator.
Hotels live and die on first impressions and last impressions. The problem is that the phone rings during both. A potential guest calling at 11pm with a "do you have a king with a view for the weekend" question hangs up after four rings. A check-in family standing at the desk watches your front-desk agent juggle a phone call about parking while their toddler melts down. Neither experience is what you trained your team for.
Aria from Velzyx is your front desk on the phone — first point of contact for every inbound call. Not overflow. Not after-hours-only. The whole front desk. It is configured per property — your room types, your rates, your local recommendations, your shuttle schedule.
Pain 1 — Direct Bookings Walk to OTAs
Direct bookings are higher margin than OTA bookings. But when the phone goes unanswered — lobby busy, night audit thin, line tied up — the would-be direct booker either goes to a third-party site or to a competitor.
Pain 2 — The "Quick Question" Tax
Pool hours, parking, breakfast, pet policy, late check-out — the same fifteen questions consume hours of front-desk time every day, often during peak check-in.
Pain 3 — Language Barriers
International guests calling from abroad get stuck on a phone with someone who can't help. The reservation goes to whoever speaks their language — often a competitor.
Pain 4 — Concierge Overload
Dinner reservations, spa bookings, tour inquiries, transportation — concierge volume spikes unpredictably and small properties don't have dedicated staff.
Pain 5 — In-Stay Requests Falling Through
"More towels," "the AC isn't cooling," "what time is breakfast" — calls from rooms get missed during shift changes and end up in service-recovery emails.
Built around your property, your PMS, and your guest experience.
Reservation Capture 24/7
Aria checks live availability, quotes rates per your rules, takes the booking, captures the card through secure payment processing, and sends a confirmation. Direct bookings without the direct-booking website limitation.
Multi-Language Support
Aria handles guest calls in major languages out of the box — Spanish, French, Mandarin, German, Portuguese, and more. The guest doesn't have to switch to broken English to book.
Routine Questions, Answered
Pool, parking, pet policy, late check-out, shuttle times, neighborhood recommendations — Aria knows the answers because we built them in. Your front desk gets their day back.
Concierge Intake
Dinner reservation requests, spa bookings, tour inquiries — Aria takes the brief, applies your house policies, and routes to the right person with everything they need to act.
In-Stay Requests
Room calls for housekeeping, maintenance, or extras get logged, routed, and tracked. Nothing dies in voicemail or on a sticky note at the desk.
Group & Event Inquiries
Wedding blocks, corporate retreats, and event inquiries get qualified and routed to your sales team with dates, party size, and budget already captured.
What Aria actually sounds like on a hotel line.
Aria checks availability, confirms preferences (king vs. double, view vs. interior), quotes the rate, books, captures payment, and emails confirmation — in under four minutes. Front desk wakes up to a new arrival, not a missed-call list.
Aria responds in Spanish, completes the entire booking in Spanish, and sends a confirmation in Spanish. The guest's first impression of the property is "they speak my language."
Aria captures the request, references your concierge list, confirms party size and dietary notes, and routes the task to your concierge or front-desk team to execute — with the guest's room number, preferences, and timing already captured.
Aria answers directly — pool hours, towel station, hot tub status — no transfer, no hold, no impact on front-desk capacity.
Aria collects dates, party size, ceremony or reception, room block need, and budget range, then routes to your sales contact with a complete brief — not a "someone called about a wedding" sticky note.
Three reasons hotels choose Aria.
Built per property, not chain-templated
Your room types, your rate logic, your shuttle times, your pet policy, your local recommendations. Aria is configured to your property, not dropped in as a generic hospitality bot.
Multi-language as standard
Most AI receptionists are English-only or tack on translation as an afterthought. Aria handles full conversations in major languages, with native pacing and cadence.
Designed for handoff, not handover
When a call needs a human — VIP, dispute, complex group — Aria transfers with context. Your team picks up a conversation, not a confused guest.
Reservation capture, every night, every holiday
Typical reduction in front-desk phone load
Languages handled in live conversation
What hotel operators actually ask us.
Does Aria connect to my PMS?
Aria works with most major property management systems for live availability and rate lookups. We confirm compatibility during scoping. If a direct integration isn't available, we use a structured booking handoff that your team can confirm in seconds.
Which languages are supported?
Out of the box: English, Spanish, French, German, Italian, Portuguese, Mandarin, Japanese, Arabic, and others. We confirm the specific languages you want active during setup based on your guest mix.
Will Aria undercut my rates?
No. Aria quotes from your rate rules — rack rates, AAA, AARP, corporate, BAR — in the order and conditions you set. It does not invent discounts.
Can it handle group bookings?
Aria qualifies group inquiries (dates, size, room block, event needs) and routes to your group sales team. It does not negotiate complex group contracts — that stays with your salespeople.
What about VIPs and repeat guests?
Repeat guest recognition can be configured if your PMS supports it. VIPs are flagged and routed to your manager-on-duty or a designated extension — not handled by Aria as standard calls.
What's the pricing?
Aria is custom-built per property, so pricing depends on call volume, PMS integration, languages, and the scope of concierge tasks. We scope it on the first call.
How long does setup take?
Typical hotel onboarding runs three to five weeks — longer than a single-location service business because we map rate logic, PMS connections, and house policies before going live.
Capture every reservation, in any language, any hour.
Direct bookings are too valuable to lose to the four-ring cutoff. Let's scope Aria for your property.
See it work for hotels →