Custom AI — AUTOMOTIVE
AI Receptionist for Auto Repair Shops
Custom AI — engineered for independent auto repair shops. Not a bot that quotes a $1,200 brake job the same way it quotes an oil change.
The service advisor is on the phone, writing an RO, and trying to explain a DVI to a customer all at the same time. Velzyx takes the inbound, books the appointment, and quotes the basic services — on Tekmetric, Shop-Ware, or Mitchell 1.
Get scoped for automotive →See how it works ↓Talk to engineering →
Where auto shops leak revenue on the phone
The service advisor is the busiest human in the shop. Every call that pulls them away from the RO in front of them costs money. Every call they miss costs more.
Service advisor overload
SAs cannot answer the phone and write ROs at the same time. Half the inbound goes to voicemail during peak.
Basic quote requests
'How much for a brake job?' takes 5 minutes to answer properly. SAs skip it and lose the customer.
DVI follow-up leakage
The digital vehicle inspection recommends $800 of work. Nobody calls the customer to close. Work walks.
Maintenance recall untouched
The 5,000-mile oil change list, the 30k service list — unworked because SAs are busy.
How Velzyx handles it
Velzyx is configured to your service menu, your labor rates, your parts markup, your DVI workflow, and your shop hours. She frees the SA to close the work in the bays.
The math on missed service calls
Independent auto service shops miss 25-35% of after-hours booking calls. Every missed ring is a $650 ticket that walks to the dealer or the chain down the street.
Rough math: 12 missed calls/wk × $650 avg ticket × 52 weeks ≈ $405,000/yr in unbooked service.
Illustrative ranges based on operator-typical volumes. Your exact leakage depends on staffing pattern, hours of operation, and current callback discipline.
Velzyx vs. the alternatives
Four ways to answer the phone. Same seven dimensions. Velzyx is the only column that answers every one with a check mark.
| Capability | Velzyx | Generic AI receptionist | Hire a receptionist | Do nothing |
|---|---|---|---|---|
| Available 24/7 | ✓ | ✓ | ✗ | ✗ |
| Speaks 4 languages | ✓ | ✗ | rarely | ✗ |
| Writes to your PMS/CRM | ✓ | ✗ | manually | ✗ |
| Configurable to your practice | ✓ | ✗ | training | ✗ |
| Never quits, never sick | ✓ | ✓ | ✗ | ✗ |
| Instant deploy | ✓ | ✗ | 30-60 days | ✗ |
| Cost | Custom | $500-800/mo | $45k-70k/yr | ~$405k/yr lost |
Built to integrate with the tools you already run
Velzyx is engineered to sit on top of your existing shop management system (SMS). The systems your team logs into every morning stay in place — Velzyx writes to them.
Velzyx connects to your existing operator layer — no rip-and-replace.
What operators are saying
“Velzyx is in early access for auto repair shops — talk to us about a pilot deployment against your service advisor workflow.”— Velzyx engineering · Automotive pilot program
Frequently asked questions
Does Velzyx work with Tekmetric, Shop-Ware, or Mitchell 1?
Yes — plus R.O. Writer, Shop Boss, Protractor. Appointment write and RO opening land in your live SMS.
Can Velzyx quote basic services?
Yes. Posted-menu services (oil change, tire rotation, brake pads by vehicle class) get quoted accurately from your rate card. Complex diagnoses still route to the SA.
How does Velzyx handle DVI follow-up?
She calls the customer after a DVI is sent, walks them through the recommended work, and books the return appointment for approved items.
Can Velzyx verify warranty on the call?
Yes. She pulls RO history, checks warranty terms, and quotes accurately.
Does Velzyx book maintenance recall?
Yes. Your 5,000-mile and mileage-milestone lists run outbound on the cadence you set.
Will Velzyx escalate to my service advisor?
Yes. Complex diagnoses, warranty disputes, or anything outside her configured scope routes to the SA.
Can Velzyx handle after-hours booking?
Yes. Every inbound outside posted hours gets full appointment intake and books into the next available slot.
What does it cost?
Custom-built per shop. Solo tech vs 12-bay independent are different scopes. Talk to engineering.
Real call types Velzyx handles for automotive operators
These are the specific inbound patterns Velzyx handles today. Each has its own script, its own routing logic, and its own write path into your operator layer.
Service booking loop
Velzyx captures year/make/model, symptom, preferred day, and books into the right technician's schedule on your SMS.
Basic quote loop
For posted-menu services (oil change, tire rotation, brake pads by vehicle class) Velzyx quotes accurately and books. Complex diagnoses still route to the SA.
DVI follow-up loop
Velzyx calls the customer after a DVI is sent, walks them through the recommended work, and books the return appointment for the approved items.
Maintenance recall loop
Your 5,000-mile and mileage-milestone lists run outbound on the cadence you set.
Warranty verification loop
Velzyx pulls the RO history, checks warranty terms, and quotes accurately without SA callback.
How a Velzyx automotive deployment actually goes
Velzyx is not a signup-and-go SaaS product. She is engineered per operator, which means the deployment has a clear shape. Here is the standard rollout for auto repair shops.
Week 1 — Scoping
Engineering sits with your operator team and maps the exact loops we are automating: call volumes by hour, current miss rate, the specific intake and dispatch scripts you run today, and the integration surface into your operator layer.
Week 2 — Configuration
Velzyx is configured to your voice, your policies, your provider or crew roster, your fee schedule, and your integration write path. Voice is chosen from the Velzyx voice library; script drafts are reviewed by your team.
Week 3 — Staged rollout
Velzyx goes live on a subset of your inbound — typically after-hours only, or a specific line — while your team monitors transcripts. Adjustments happen daily.
Week 4+ — Full production
Velzyx takes the full inbound volume. Ongoing tuning happens through the operator dashboard where you review transcripts, adjust scripts, and add new intents. Velzyx engineering stays on retainer for the operator's lifetime with the deployment.
What automotive operators worry about
Every operator we talk to has a version of the same three questions. Here is how we answer them.
Will callers know it is AI?
They can tell within a sentence or two if they listen closely, and Velzyx is honest about it if asked directly. In practice, callers vastly prefer her to voicemail, long holds, or an answering-service handoff — especially when they have a real problem to solve.
What happens when Velzyx does not know?
Every deployment has an escalation rule. Anything outside her configured scope routes to a human on your team — text, warm transfer, or callback per your workflow. Velzyx does not guess.
Can we change the script mid-flight?
Yes. The operator dashboard is where your team lives day-to-day: review transcripts, adjust prompts, add new intents, tune tone. You own the configuration; Velzyx engineering supports the changes.
How you measure Velzyx in production
Every deployment ships with the operator dashboard, where your team lives after go-live. This is not a black box — you see every call, every transcript, every booked appointment, every escalation. The dashboard shows the metrics that matter for a automotive operator: call volume by hour, capture rate versus voicemail, appointment-write success, dispatch or routing accuracy, and revenue attributable to Velzyx on a rolling basis.
The observability layer means adjustments happen fast. If Velzyx is misrouting a specific inbound pattern, you flag it in the dashboard and the script updates the same day. If she is booking into the wrong service duration, you correct it. The system is designed for the operator to own the configuration — the dashboard is where that ownership lives.
Beyond dashboards, every Velzyx deployment includes structured weekly reports: what she handled, what she escalated, what patterns are worth attention, and where the next configuration change should land. Velzyx engineering stays on retainer for the life of the deployment, but the operator holds the pen on the day-to-day.
What Velzyx does not do
A concrete list. Velzyx is honest about her scope so your team knows what still needs a human touch and so callers get routed correctly when they need it.
- She does not diagnose, prescribe, or give clinical advice. Any call that crosses into clinical judgment routes to a human on your team, per your escalation rule.
- She does not negotiate outside your policy. If the caller is asking for a fee waiver, a policy exception, or a custom quote outside her configured range, she routes to a decision-maker on your team.
- She does not pretend to be human. When a caller asks directly whether they are talking to an AI, she answers truthfully and continues the call. Callers respect the honesty; the conversation usually keeps going.
- She does not handle complaints or escalations. Any inbound flagged as a complaint or escalation routes immediately to your ops lead or manager per your workflow.
- She does not make things up. If she does not know an answer, she says so, collects the caller's info, and books a callback with the right person on your team.
Get scoped for automotive in 90 seconds
Pick your voice, wire the calendar, tune the intake script. We ship the deployment — you own the configuration and the calls.
More industries Velzyx serves: Home Services · Transportation · Cleaning · Retail. See the full industry list or read what we build.