Custom AI — AUTOMOTIVE
AI Receptionist for Auto Service Centers
Custom AI — engineered for auto service centers. Not a templated SaaS plan.
Every estimate request is revenue. The customer asking about brake pads, a check-engine light, or a transmission noise is calling three shops in the next hour. Aria picks up, captures year-make-model, categorizes the service, books the diagnostic, and gets the car on your schedule.
How It Works
Five things happen on every inbound call to Aria — without your team picking up the phone.
Service writers can't be on the phone all day
A service writer juggling check-ins, customer walk-throughs, parts vendor calls, and warranty claims cannot also be the friendly voice on the phone for every estimate call. The result: phones ring out, callers go elsewhere, and a $1,200 brake job becomes a missed opportunity. Aria is your front desk — first point of contact for every inbound call. Your service drive stays focused on the cars in the bays.
Estimate calls go unanswered
Customers shopping for brakes, batteries, or scheduled service call three shops in fifteen minutes. The shop that answers gets the appointment. Voicemail does not.
Year-make-model isn't captured cleanly
Without a clean YMM, parts can't be looked up, labor times can't be estimated, and the service writer has to start the conversation over when the customer arrives. Aria captures it once, correctly.
Diagnostic scheduling is messy
A "check engine light" call needs a diagnostic slot — not a regular service slot. A "weird noise" call needs ride-along time with the tech. Generic scheduling means longer wait times for everyone.
Parts availability adds friction
A customer who wants a brake job tomorrow but needs pads ordered from the vendor today — that conversation needs to happen before they hang up, not after.
Follow-up on declined work disappears
The customer who declined the recommended struts in March probably needs them by August. Without outbound follow-up, that revenue stays on a sticky note. Forever.
How Aria covers each gap
Aria is configured for your service menu, your tech specialties, your parts vendor relationships, and your scheduling rules. It is a voice agent built for the way independent and franchised service centers actually run.
24/7 front desk on your existing line
Aria is your front desk on the phone — first point of contact for every inbound call. Not overflow. Not after-hours-only. Every estimate request gets captured with full YMM, service description, and timing expectation, around the clock.
Service categorization on the call
Aria classifies the call — maintenance (oil, brakes, tires), diagnostic (check engine, drivability), bodywork referral, warranty work, fleet, or tire-only — and books the right slot type with the right tech panel.
Diagnostic scheduling
"My car is making a noise" gets a diagnostic appointment with appropriate time blocked, not a 30-minute brake slot. Aria asks the right pre-diagnostic questions — when it happens, what speed, what the noise sounds like — so the tech is prepared.
Parts availability awareness
Aria can flag common parts-availability issues at the time of booking — older vehicles, less common makes, specific model-year electrical components — so the customer is told upfront whether the service can be same-day or needs to wait for parts.
Outbound follow-up on declined work
Aria can call back customers who declined recommended services, reference the specific work and the original visit, and book it now that they're ready — turning your service-write-up declines into a real outbound revenue stream.
Shop management software integration
Aria writes to your shop management software so appointments land on the bay schedule with vehicle, service requested, and intake notes attached. Your service advisor opens the ticket already populated.
Real call types Aria handles
Illustrative — your version is configured for your service menu and shop management software.
"What would brake pads cost on a 2019 Honda CR-V?"
Aria captures YMM, asks whether front, rear, or both, references your standard labor and OEM-vs-aftermarket pad options, gives a price range, and offers to book a same-week appointment. The customer hangs up with an answer, not a callback promise.
Aria: For a 2019 CR-V front brake pads, we're typically looking at $260 to $340 with aftermarket pads, or $310 to $410 with OEM. Rotor condition would need a tech to confirm. Want me to book a brake inspection?
Caller: Yes, can I come in Thursday?
Aria: I have Thursday at 8:15 or 1:30 — which works better?
"My check engine light came on this morning"
Aria captures YMM, asks when the light came on, whether it's solid or flashing (flashing is a same-day issue), whether the car is running differently, and books a diagnostic slot — not a regular service slot — with appropriate time blocked.
"My car is making a grinding noise when I brake"
Aria asks where the noise comes from, at what speed, whether it happens only when braking, and how long it's been happening. It books a brake diagnostic with ride-along time, and warns the customer that metal-on-metal grinding usually means rotors too — so they're not surprised by the estimate.
"Can I get an alternator replacement done tomorrow on a 2009 Audi A6?"
Aria flags that the part may need to be ordered, captures VIN if available, and either confirms in-stock availability with a parts check or honestly tells the customer it will likely be a two-to-three-day turnaround so they can plan a rental.
Outbound: "Hi Mr. Park, this is Aria from Westside Auto"
Aria calls customers who declined recommended work at their last visit, references the specific deferred service ("we noted your rear shocks were worn"), checks how the car has been driving, and offers to book the work now that warranty mileage or weather makes it timely.
Built for auto service centers
Built for the service drive
Aria knows the difference between a brake job and a brake inspection, knows what "drivability" means, and asks the right diagnostic questions before booking. Trade fluency is real.
Custom-built per shop
Aria is configured for your service menu, your tech panel, your common labor times, and your shop management software. Pricing reflects call volume and integration scope.
Your service writers stay in charge
Aria captures, categorizes, and books. Final estimates, recommendations, and customer judgment calls stay with your service writers and techs. Aria removes the front-end friction.
Figures above are illustrative ranges based on typical Aria deployments. Results vary by shop size, service mix, and current intake process.
Frequently asked questions
Can Aria really give estimates on the phone?
Aria gives ranges — not firm quotes — based on standard labor times and parts pricing you configure. A firm estimate still requires a tech inspection. Aria is upfront with customers that on-phone numbers are estimates pending a visual confirmation.
How does Aria handle calls about cars she doesn't know?
For unusual or older vehicles where parts and labor are non-standard, Aria captures full details and routes the call back to a service writer for a callback within your defined window — rather than guessing on numbers.
Which shop management software does Aria work with?
Aria integrates with the major shop management platforms via their supported APIs. Compatibility with your specific software is confirmed at deployment scoping.
Can Aria handle fleet accounts?
Yes. Aria recognizes fleet callers, handles their priority routing, references account-specific labor rates, and books to the fleet tech panel. Fleet contacts often get the most consistent intake experience because their calls are structured the same way every time.
What about warranty work and recalls?
Aria captures the vehicle and the warranty or recall reference number, but it does not authorize warranty repairs — those go through your service writer with the appropriate manufacturer process.
How long does setup take?
Most shops are live within two to four weeks. Time depends on service menu complexity, integrations with shop management software, and how much outbound follow-up is in scope.
What does Aria cost for an auto shop?
Aria is custom-built per shop. Pricing reflects call volume, service menu depth, integration scope, and outbound follow-up. We quote after a discovery call — no public price list because no two shops are identical.
What Aria does — and doesn't — do for auto shops
Service writers and customers both need to know where the line is. We are explicit about scope.
What Aria does
Answers calls. Captures year-make-model. Categorizes service type. Books diagnostic and maintenance appointments to the right tech panel. Communicates parts-availability constraints. Flags fleet accounts and warranty references. Runs outbound follow-up on declined work. Writes appointments to your shop management software.
What Aria does not do
Diagnose problems over the phone. Give firm quotes for unseen work. Authorize warranty repairs. Override a service writer's recommendation. Promise turnaround times that aren't already in your system. Decide whether a vehicle is safe to drive. Take payment outside your existing payment processor.
Aria handles the front-end work that ties up your service writers. Diagnosis, estimates after inspection, and customer-facing recommendations stay with your service team and your techs.
How a typical auto-shop deployment works
Most shops are live within two to four weeks.
Engagement intake
The operation gets read end-to-end: service menu, tech panel, standard labor times, shop management software, current pain points.
What gets delivered
Aria configured to service classification flows, parts-awareness rules, and your SMS integration.
Production deployment
Aria starts on a defined call slice, then graduates to handling the full front desk.
Live operation
Once initial coverage is clean, Aria handles primary answering. Your service writers see appointments already populated.
Ongoing tuning
Service menus change, techs join, vendors shift. Aria is kept current as your shop evolves.
Reporting
You see calls captured, appointments booked, diagnostics scheduled, and declined-work follow-up closed.
Contact
Every estimate request is revenue
See exactly how Aria would handle your shop's calls — with your service menu, your tech panel, and your shop management software. The first conversation is on us.